Cancellation & Refund Policy

Last Updated: 07/01/2026

Thank you for choosing Vitvue (operated by [TeanTech Technology]).

We strive to provide the best digital signage experience possible. However, we understand that things don't always work out. This policy outlines your rights regarding canceling your subscription and requesting a refund.

1. Subscription Cancellation

How to Cancel

You can cancel your subscription at any time directly from your dashboard:

1. Go to Settings > Billing.
2. Click on "Cancel Subscription".
3. Follow the confirmation steps.

Alternatively, you can contact our support team at [support@Vitvue.com] to assist with the cancellation.

Effect of Cancellation

If you cancel your subscription, the cancellation will take effect at the end of your current billing cycle.

• You will retain access to the Pro features until the end of the period you have already paid for.
• You will not be charged for the next billing cycle.
• We do not provide refunds for partial months or unused time (except as noted in Section 2 below).

2. Refund Policy

14-Day Money-Back Guarantee (New Customers)

We want you to be completely satisfied with Vitvue. If you are a new customer and are not satisfied with our service for any reason, you may request a full refund within 14 calendar days of your initial purchase. To request a refund, please email [support@Vitvue.com] with your account email and reason for the request.

After the First 14 Days

After the initial 14-day window, all payments are non-refundable.

• Monthly Plans: No refunds will be issued for the current month if you cancel mid-month.
• Annual Plans: If you cancel an annual plan, your account will remain active until the end of the year term. We do not offer prorated refunds for the remaining months of an annual subscription.

3. Free Trial

If you signed up for a free trial:

• You may cancel at any time during the trial period without being charged.
• If you do not cancel before the trial ends, your account will automatically convert to a paid subscription, and the refund policy outlined above will apply.

4. Service Downtime

In the rare event that our service is unavailable for a significant period (more than 24 consecutive hours) due to issues on our end, you may be entitled to a prorated credit for the downtime, at our sole discretion.

5. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [support@Vitvue.com]